TERMS AND CONDITIONS

We reserve the right to cancel quotes arising from pricing or other errors. This Order is governed under the Master Services Agreement (the “Agreement”) between aNetworks, Inc. (“we”, “us”, “our” or “aNetworks”), and you (“you”, “your” or “Client”), the entity who accepts the Order.  If you do not have a copy of the Agreement, please download and review at https://www.aNetworks.com/msa_2020/. Do not accept this SOW and contact us immediately if the Agreement is not provided or available. This Order is effective as of the date on which you accepted the Order (“Effective Date”). All Subscription Services will commence, and billing will begin, on the date of Order (“Commencement Date”).   The Subscription Services will continue for a term of one 1 year from the Commencement Date.  After the expiration of the initial term, this Order will automatically renew for contiguous one (1) year terms unless either party notifies the other of its intention to not renew this SOW no less than sixty (60) days before the end of the then-current term. Equipment, software, licensing, or tangible products procured by aNetworks on Client’s behalf (“Procured Equipment”) may be covered by one or more manufacturer warranties, which will be passed through to Client to the greatest extent possible.  By procuring equipment or software for Client, aNetworks does not make any warranties or representations regarding the quality, integrity or usefulness of the Procured Equipment.  Certain Procured Equipment, once purchased, may not be returnable or, in certain cases, may be subject to third party return policies and/or re-stocking fees, all of which shall be Client’s responsibility in the event that a return of the Procured Equipment is requested.  aNetworks is not a warranty service or repair center.  aNetworks will facilitate the return or warranty repair of Procured Equipment; however, Client understands and agrees that the return or warranty repair of Procured Equipment is governed by the terms of the warranties (if any) governing the applicable Procured Equipment, for which aNetworks will be held harmless. Unless otherwise expressly stated in this Order, the scope of this Order does not include the remediation and/or recovery from a Security Incident (defined below).  Such services, if requested by you, will be provided on a time and materials basis under our then-current hourly labor rates.  Given the varied number of possible Security Incidents, we cannot and do not warrant or guarantee (i) the amount of time required to remediate the effects of a Security Incident (or that recovery will be possible under all circumstances), or (ii) that all data impacted by the incident will be recoverable.  For the purposes of this paragraph, a Security Incident means any unauthorized or impermissible access to or use of the Environment, or any unauthorized or impermissible disclosure of Client's confidential information (such as user names, passwords, etc.), that (i) compromises the security or privacy of the information or applications in, or the structure or integrity of, the Environment, or (ii) prevents normal access to the Environment, or impedes or disrupts the normal functions of the Environment. Services that are not expressly described in this Order will be out of scope and will not be provided to Client unless otherwise agreed, in writing, by aNetworks.